Appliance Repair Middletown: Appliance Service for a Fair Price

Appliance Repair Middletown CT - Quality Appliance Service for a Fair Price

Appliance Repair Middletown CT: A Action Appliance Repair LLC gets the top rating year after year from satisfied customers all over the state. Owner, Jay Miskin believes consumers deserve professional service from reputable companies. At the same time, only the honest, dependable appliance repair technicians deserve your business!

Jay Miskin is happy to provide valuable information for consumers who are looking for a good appliance repair service, even if they do not choose A Action Appliance Repair. Here are some things to consider when hiring an appliance repair service:

Licensed, Insured, and Certified
The company should also be incorporated. You can check your local Secretary Of State for proof of a registered business. A home improvement contractor’s license is not usually required for appliance repair. In fact, most states do not recognize it as a home improvement. All businesses should have at least $1,000,000 liability, workers compensation, and vehicle insurance. If something were to happen to an uninsured worker, you could be on the hook for damages. Accidents do happen so the appliance repair company should be well insured to cover damages and injury to technicians. Also ask if the company sends their technicians for training on new products and if they are nationally certified.

Drug Testing and background checks
Nowadays, you can’t be too careful. Let’s face it; you are dealing with a working class group of people that you are going to let into your home. Have you ever heard the saying: “I trust you as far as I can throw you.” Or, “He looked so nice to me!”

Check review on the Web
There are several reviews and ratings that can be found on sites such as City Search, ServiceMagic and Google Places to name a few. For example, here is a link to the Better Business Bureau profile for A Action Appliance Repair.

Better Business Bureau
The Better Business Bureau is a great tool to find out how the company handles complaints. The amount of complains is not very important based on the call volume. For example, if a company such as A Action Appliance Repair LLC receives 3 complains in the thirty-six month reporting period for the BBB, you might be concerned; however, in the same time period they preformed 45,000 repairs. That would be one out of every 15,000 customers who had problems resolving their issues.

Level of training experience of the Technicians
Small companies may not have the time or resources to keep up with training on the most current models. A technician should have at least two years on the road to be considered a journeyman. An appliance repair company that has several technicians can rely on the combined knowledge of the team and that can go a long way in finding solutions for various problems. Any technician can fix 80% of the routine repairs. The other 20% of the jobs, separate the experts from the novices. Lack of skill will quickly put an appliance company out of business. Another issue in surviving the challenges of today’s business environment is financial training needed to ensure warranties are covered.

Who’s that knocking at my door?
When you hire an appliance repair company, you should feel comfortable with the appearance of the technician. The technician should call first before coming to your door, wear a uniform with the company’s logo and hand you a business card with their photograph. Their vehicle should clearly identify the appliance repair company that you are expecting service from.

Warranty on Appliance Repair Service
Most appliance repair companies offer either a 30 or 90 day warranty that should cover the house call and labor. Parts are typically covered under the manufacturer’s warranty for 90 days. Parts warranties used to be one to five years but unfortunately, they cut that time in 2005. When possible make sure the appliance repair company is using OEM (Original Equipment Manufacturer) replacement parts. If defects are discovered the manufacturer can initiate a nationwide recall and have their team of investigators and engineers determine what went wrong and come up with a solution. They also carry insurance in case the defective part causes a fire or results in severe damage. A Action Appliance Repair offers a one- year parts warranty and a limited pro-rated warranty for the second through fifth year.

Repair or Replace?
If your appliance is more than 20 years old it might make sense to purchase a new one unless there are extenuating circumstances such as you are planning on moving in the near future, you can’t afford to replace it, it is built in and would be hard to remove, it is in good shape and you could get 5 more years of service. You should repair your appliance if you like the way it looks and works because appliance repair service is usually far less than the purchase price of a new one.

In conclusion, if money is the only factor when making your hiring decisions, guess wisely and count your saved money, wasted time or wasted appliance. I have been burned too many times when dealing with both the manufacturer and a new business. My "spidey sense" tell me that a local established appliance repair business will listen and deliver what you need, which is hassle free honest appliance repair service. If you can find the local company in three places, Internet, Yellow pages, or you recognize them, it is a safe bet they know what they are doing.

Action Appliance offers service today with a 5-year pro-rated warranty on parts, and 110% customer satisfaction policy. They are authorized to service all brands, makes, and models of appliances.

Action Appliance Repair service keeps the original manufacturer’s parts in stock whenever possible. Their clean-cut technicians drive newly-lettered vehicles and wear uniforms and shoe covers.

Customers enjoy old fashioned customer service where a live rep answers the phone and offers a prompt solution. No automated system, no press one for this and press two for that. Savvy internet users can request appliance repair service online and expect a call from a qualified technician within 20 minutes.

When in doubt trust Action Appliance Repair with all your appliance repair questions and needs. We cover Appliance Repair, Dishwasher Repair, Garbage Disposal Repair and Replacement, Refrigerator Repair, Freezer Repair, Ice Maker Repair, Electric Range Repair, Washer Repair, Dryer Repair, Mircrowave Oven Repair, Trash Compactor Repair, Air Conditioner Repair, Dehumidifier Repair, Gas Range Repair and more!